Privacy Policy

Frontier Medical Supply (“Frontier Medical Supply,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights you have when you visit frontiermedicals.com (the “Site”) or otherwise interact with us — for example, by requesting a quote or contacting us.

Frontier Medical Supply is an international medical supply company that sources and distributes healthcare products to businesses and organizations worldwide. We are based in Minnesota, United States. Because we serve customers in multiple regions — including North America, Europe, the Middle East, Africa, and Asia — this policy is written to address the expectations of visitors and customers across those markets.

By using our Site or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Who We Are and How to Contact Us

The data controller responsible for your personal information is:

Frontier Medical Supply
7101 York Ave S, Suite 253
Edina, MN 55435
United States

Email: info@frontiermedicals.com

If you have any questions about this policy or how we handle your information, please contact us using the details above.

2. Information We Collect

We collect information in two main ways: information you give us directly, and information collected automatically when you use our Site.

Information you provide to us

When you request a quote, fill out our contact form, or email us, you may provide:

• Your name
• Your company or organization name
• Your email address
• Your phone number
• Your country or region
• Shipping or delivery details related to an inquiry
• Details about the products you are interested in and the quantities you need
• Any other information you choose to include in your message

We collect this information so that we can respond to your inquiry, prepare quotes, and fulfill orders.

Information collected automatically

When you visit our Site, certain information may be collected automatically through cookies and similar technologies, including:

• Your IP address and general location (such as country or city)
• Browser type and device information
• Pages you view and links you click
• The date and time of your visit
• The website or source that referred you to us

We use this information to keep the Site secure, understand how visitors use it, and improve its performance.

Cookies and similar technologies

Our Site uses cookies — small text files stored on your device — to help the Site function and to analyze traffic. Some cookies are essential for the Site to work, while others are optional and used for analytics or performance measurement. We may also use third-party analytics services that set their own cookies. You can control or delete cookies through your browser settings, though disabling some cookies may affect how the Site works. Where required by law, we will ask for your consent before setting non-essential cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, inquiries, and messages
• To prepare and provide pricing and product information
• To process, arrange, and deliver orders
• To communicate with you about your inquiries, orders, and our services
• To operate, maintain, secure, and improve our Site
• To understand how our Site is used and improve the customer experience
• To comply with legal, regulatory, and contractual obligations
• To detect, prevent, and address fraud, security issues, or misuse

We do not sell your personal information, and we do not use it for automated decisions that produce legal or similarly significant effects about you.

4. Legal Bases for Processing (for visitors in the EU/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Performance of a contract — to respond to your requests and fulfill orders.
• Legitimate interests — to operate and improve our business and Site, and to keep our services secure, provided your rights do not override those interests.
• Consent — where we rely on your consent (for example, for certain cookies or marketing communications). You can withdraw consent at any time.
• Legal obligation — where we must process data to comply with applicable law.

5. How We Share Your Information

We do not sell your personal information. We share it only in the following limited circumstances:

• Service providers. We work with trusted third parties who help us operate our business and Site — for example, web hosting, email, IT support, and analytics providers. They may only use your information to perform services on our behalf.
• Logistics and fulfillment partners. To ship and deliver orders internationally, we may share necessary details with freight forwarders, carriers, customs brokers, and manufacturers or suppliers.
• Legal and safety reasons. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Frontier Medical Supply, our customers, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

6. International Data Transfers

We operate globally and are based in the United States. Because of this, your personal information may be transferred to, stored in, and processed in the United States and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country.

Where we transfer personal data from the EEA or the UK to countries that have not been deemed to provide an adequate level of data protection, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy — including responding to your inquiries, fulfilling orders, and maintaining our business relationship — and to comply with our legal, accounting, and reporting obligations. When information is no longer needed, we securely delete or anonymize it.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information.

If you are in the EU or UK (GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

If you are a Minnesota, California, or other U.S. state resident

Under state privacy laws such as the Minnesota Consumer Data Privacy Act and the California Consumer Privacy Act, you may have the right to:

• Know and access the personal data we process about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Obtain a portable copy of your data
• Opt out of the sale of personal data and of targeted advertising (note: we do not sell personal data)
• Not be discriminated against for exercising your rights

Minnesota residents may also have the right to obtain a list of the specific third parties to whom we have disclosed their personal data, and rights related to profiling. We do not currently use profiling that produces legal or similarly significant effects.

How to exercise your rights

To exercise any of these rights, contact us at info@frontiermedicals.com. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request. You may also authorize an agent to make a request on your behalf where the law permits.

10. Marketing Communications

If we send you marketing or promotional emails, you can opt out at any time by using the unsubscribe link in the email or by contacting us at info@frontiermedicals.com. We will still send you non-promotional messages related to your quotes, orders, or account.

11. Third-Party Links

Our Site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our Site and services are intended for businesses and organizations and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Significant changes may be communicated through a notice on our Site.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Frontier Medical Supply
7101 York Ave S, Suite 253
Edina, MN 55435
United States
Email: info@frontiermedicals.com